JOB POSTINGS

Systems Administrator

Day Shift

Posted on: May. 28

Modere

The Systems Administrator maintains, upgrades, and manages Modere’s software, hardware, and networks. Resourcefulness is a necessary skill in this role. This position diagnoses and resolves problems quickly as well as requires patience to communicate with a variety of interdisciplinary teams and users. The goal is to ensure that our technology infrastructure runs smoothly and efficiently. WHAT YOU WILL BE DOING - Install and configure software and hardware. - O365 Administration. - Administer & Monitor HYPER-V and Azure infrastructure services. - Manage network servers and technology tools. - Set up accounts and workstations. - Monitor performance and maintain systems according to requirements. - Troubleshoot issues and outages. - Ensure security through access controls, backups, and firewalls. - Upgrade systems with new releases and models. - Develop expertise to train staff on new technologies. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus. - Proven experience as a System Administrator, Network Administrator, or similar role. - Experience in Microsoft Active Directory and SQL administration. - Experience with HPE 3PAR storage array systems. - Familiarity with various operating systems and platforms. - Resourcefulness and problem-solving aptitude. - Excellent communication skills. - Linux Server Administration is a plus. Build brand. Define culture. Shape business. Create products. Inspire people. Transform industry.

SR. Director, ERP Technology

Day Shift

Posted on:

Modere

Under the direction of the SVP, Global Operations, this position has the broad responsibility of ensuring that the implemented set of ERP technology platforms provide a comprehensive and seamless enterprise Solution to run the business globally. This individual will actively participate in setting company strategy ensuring that the ERP’s assets are leveraged to support the direction of the business. In addition, this position will guide future ERP design, organization, and implementation with an end-to-end perspective, to maximize delivery and agility, adapting the department and the platform to the evolving business environment. WHAT YOU WILL BE DOING - Provide vision and direction for ERP technology solutions for the company under the direction of the SVP, OPS and in cooperation with the executive management team. Ensures such solutions are in line with the overall company business strategy and needs. - Ensure a consistently superior level of service globally, emphasizing efficiency, good communication, and a customer-focused approach. Initiate and delivers ways in which to optimize management information and decision-making through collaboration tools, applications, and support. - Ensure all projects are delivered on time, within budget, and with the benefits promised. · Seeks and understands industry best practices and evaluates how they can be applied within the business. - Ensure service level agreements are in place for all end-user support services and all agreed service levels are met. - Lead ERP corporate planning processes (e.g., strategic planning, solutions, architecture and standards, resource, and project planning). - Ensure resource plans (human and financial) are in place, managed effectively, and coordinated with business management. - Ensure compliance with corporate standards and policies, including regulatory requirements for SOX and ISO. May occasionally present the state of the ERP to the Executive Board. - Hire and develop a team of professionals who are technically skilled and customer-focused. Ensures that all ERP staff members have career plans and receive sufficient training to perform high-quality work. - Motivate and mentor ERP management and staff. Lead by example through appropriate participation and involvement in, and oversight of all ERP activities. - Forecast, plan, budget and procure ERP assets and solutions for the company while reducing the operating costs annually. - Manage vendor and partner relationships. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Bachelor’s Degree in Computer Science or related field or equivalent work experience preferred. - 5+ years experience with Baan/LN, or related ERP products. - Strong problem-solving ability. - Exhibited leadership and project management ability. Must be able to work well with direct reports, end users, senior management, and colleagues. Ability to influence and manage across geographical and organizational boundaries, and work with a wide range of professionals and lead distributed virtual teams. - UNIX/Windows operating system experience, working with a variety of hardware configurations. - Strong desire to learn the LN technical infrastructure, development environments, and third-party products used to support the LN applications. - Maintain up-to-date skills on the most recent release of the LN technical and third-party tools to provide a high level of service to the LN customer. - Extensive knowledge of global ERP systems structures. Experience leading ERP technology in a global, consumer-based, or retail/wholesale environment preferred. - Able to travel 20% of the time both domestic and international. Build brand. Define culture. Shape business. Create products. Inspire people. Transform industry.

QA Document Control Specialist

Day Shift

Posted on:

Modere

The QA Document Control Specialist will provide documentation to support the Quality and Operations areas to ensure that GMP standards, guidelines, and procedures are being met and followed. This team member will perform a variety of general duties to assist in the day-to-day operations of the quality area providing documentation, record keeping, data entry, and compliance. WHAT YOU WILL BE DOING - Responsible for document control processes that include maintaining both electronic and hard-copied controlled documents and files as well as the historical tracking and audit trail of controlled documents. - Maintain databases pertaining to the document control process. - Review controlled documents for accuracy. - Maintain knowledge of the standard operating procedures (SOPs) for areas of responsibility. - Understand procedures and processes to the extent that it is easy to recognize problems, recommend solutions and put the solutions into action. - Complete assigned priorities and work assignments on time. - Assist the QA Document Control Lead and Quality Manager in maintaining SOPs that pertain to areas of responsibility. - Provide continuous improvement of Document Control processes/procedures in accordance with department and company goals. - Track data for reporting and analyzing trends and metrics for quality assurance. - Other duties as assigned. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - A high school diploma, GED, or equivalent with 3 or more years of Quality experience or equivalent combination of education and experience in Food and Drug Administration (FDA) specifically with Dietary Supplement, Food, OTC Regulations, and GMP standards and guidelines. - Knowledge of principles, practices, methods, and techniques of document and records management. - Knowledge of and experience with computer and database applications used in records management programs (i.e., Access database experience, SharePoint, Trello, Smartsheet). Knowledge of and experience with MS Office specifically Word, Excel, and Access database. - Familiarity with project management. - Strong attention to detail, accuracy, and ability to multitask. - Strong organization skills, with the ability to set priorities and meet deadlines. - Excellent verbal and written communication skills. - Must be able to work effectively in a fast-paced, team-oriented environment. Build brand. Define culture. Shape business. Create products. Inspire people. Transform industry.

Marketing Communications Specialist (French Speaking)

Day Shift

Posted on:

Modere

We are looking for a creative, experienced Marketing Communication Specialist to join our North America team, specifically helping to support our Canada French market. You will be responsible translating assets from English to French, conducting research on our target audience, and design digital campaigns for both our French and English digital channels. Excellent communication skills in both French and English are a must. WHAT YOU WILL BE DOING - The number one responsibility will be translating materials from English to French and ensure all company websites, tools, videos, and other resources are translated and deployed into French. - Assist with English writing projects as needed. - Develop marketing material specifically for French market. - Ensure corporate initiated programs, promotions, events, etc. are applicable and executed strategically for the French market. - Assist with the planning and execution of Modere events and recognition initiatives. - Ensure communication strategy through social media, email, text, and app is being effectively deployed for French market. - Explore campaign platforms and content innovation. - Some travel required. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Bachelor’s degree in French, communication, marketing, business, or related field. - Native proficiency in both written and spoken French. - 1+ years of social media content creation experience. - Passion for writing and communication in both French and English. - Outstanding ability to think creatively, and identify and resolve problems. - Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere. - Ability to clearly and effectively articulate thoughts and points. - High levels of integrity, autonomy, and self-motivation. - Excellent analytical, organizational, project management, and time management. - Leadership: Demonstrated ability to lead people and get results. - Management: the ability to organize and manage multiple priorities. Build brand. Define culture. Shape business. Create products. Inspire people. Transform industry.

Manager, Global Sales Strategy

Day Shift

Posted on:

Modere

The Manager will help analyze our sales model across the core markets for Modere with a special emphasis on North America and Australasia. This role will provide ongoing quantitative analyses of our independent sales force, company-wide sales trends, promotions and pricing strategies, and overall sales operations at Modere. Part analytics, technical, and storyteller – this individual must have the capacity to glean insights from a myriad of data sources including our data warehouses, digital marketing, and other sources including new ones while being able to communicate them in easy to grasp and actionable methods that help drive decisions. In this role, you will be responsible for generating insights from data, building dashboards that help internal teams and regions improve how they operate and help to answer the longer-term sales strategy questions. WHAT YOU WILL BE DOING - Provide strategic guidance to business leaders and support data-based decision-making. - Analyze promotions and pricing trends in a timely manner while ensuring that we adhere to corporate strategy and ensure market-specific parameters. - Maintain standard sales reports including promotion post-mortem, product analytics, region and companywide with a focus on North America and Australasia. - Coordinate with Product and Global Marketing to determine how new products will influence market basket mix in the field for new product launches. - Develop a department database that captures historical results and ROI of promotions and strategies in all regions. - Lead the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses, and dashboards. Establish monthly cadenced business reporting. - Partner effectively across various organizations (Finance, Data, Digital Enablement) to drive insights for the business and help develop new models as needed. - Structure ambiguous problems with the team – allowing them to drive to solutions. - Support the Revenue Organization to understand the data needs of the teams, report on that data, and drive impactful insights. - Take on analyses/projects assigned by the Sr. Director, providing detailed explanations as requested. - Prepare materials for Management committees, including board materials. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - 3-5 years of analytical, SQL, python experience. - Intermediate SQL, analytical skills using various tools including (SQL, WebFOCUS, python/r, PowerBI). - Intermediate MS Excel skills (vlookups, data manipulation, automation). - Ability to solve practical problems and carry out responsibilities under general supervision. - Ability to understand and manipulate large amounts of data. - Capable project manager that can juggle a set of diverse projects with a strong track record of delivering against aggressive timelines. - Team player and able to effectively communicate with sensitivity to cultural diversity. - Ability to adapt as the external environment and organization evolves. - Fluency in a second language such as French, Italian, Russian, or German. - Strong attention to detail. Build brand. Define culture. Shape business. Create products. Inspire people. Transform industry

Fulfillment Specialist

Day Shift

Posted on:

Modere

The Fulfillment Specialist will perform direct fulfillment processes, including Order Processing, Pick and Pack, and Material Handling for Modere. WHAT YOU WILL BE DOING - Fulfill customer orders according to a pick list, ensuring product quality and quantity. - Replenish inventory inflow racks. - Maintain cleanliness of aisles, bins, packing stations, and other areas in the department. - Monitor individual efficiency throughout the day. - Other related duties as assigned. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Ability to learn the various aspects of Modere shipping and assembly procedures. - Basic computer skills. - Basic math skills. - Ability to communicate effectively verbally and in writing. - Must have strong attention to detail. - Ability to stand for extended periods of time. - Ability to follow Current Good Manufacturing Practices.

Customer Service Representative (German Speaking)

Day Shift

Posted on:

Modere

A Customer Service Representative (German Speaking), or CSR, will act as a liaison, provide accurate information and resolve any problems that our customers or Social Marketers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are confident at troubleshooting and able to investigate if they do not have enough information to resolve customer complaints. WHAT YOU WILL BE DOING - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Respond promptly to customer inquiries. - Communicate with customers through various channels. - Acknowledge and resolve customer complaints. - Know Modere Europe procedures, guidelines, policies, and product catalog inside and out so that you can answer questions. - Process orders, forms, applications, and requests as applicable. - Keep records of customer interactions, transactions, comments, and complaints. - Communicate and coordinate with colleagues as necessary. - Ensure customer satisfaction and provide professional customer support. - Build sustainable relationships and trust with customers and Social Marketers through open and interactive communication. - Meet personal/customer service team performance targets and call handling targets. - Go the extra mile to engage customers and exceed their customer service expectations. - Contribute to a positive, happy atmosphere in the customer service center, and at Modere in general. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Experience working with customer support. - Excellent listening skills and an empathetic voice and manner. - Accountability and dedication to customer satisfaction. - Ability to stay calm when customers are stressed or upset. - Resolve Conflict and negotiation skills. - Ability to multi-task, prioritize and manage time effectively. - Ability to Work Under Pressure. - Computer Skills, familiarity with CRM systems and practices. - Excellent communication and presentation skills. - Excellent German speaking and writing skills. - Excellent English speaking and writing skills. - Some European experience would be a plus.

Customer Service Representative

Day Shift

Posted on:

Modere

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. WHAT YOU WILL BE DOING - Manage large amounts of incoming calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Meet personal/customer service team sales targets and call handling quotas. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts, and file documents. - Follow communication procedures, guidelines, and policies. - Take the extra mile to engage customers. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Proven customer support experience or experience as a client service representative. - Track record of over-achieving quota. - Strong phone contact handling skills and active listening. - Familiarity with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage time effectively. - High school degree.

Customer Service QA Specialist

Day Shift

Posted on:

Modere

We are looking for an exceptional Customer Service QA Specialist to join our Call Center team. This team member will evaluate the experience between a customer and Modere's call center associates against pre-determined standards of performance. The Customer Service QA Specialist will coach and participate in call calibration sessions on an ongoing basis. WHAT YOU WILL BE DOING - Maintain and develop internal support and call center quality standards; review agents’ conversations (calls, emails, chat, etc.). - Assess support interactions based on internal standards. - Accompany evaluations with specific, meaningful and constructive feedback to help agents improve their performance through constant support. - Discuss and explain feedback with agents in regular meetings. - Analyze all customer service metrics and how the support team’s performance affects those KPIs. - Create strategies to improve and support KPIs. - Map the need for training and onboarding programs and initiate these projects. - Create reports that reflect support performance. - Participate in calibration meetings to maintain consistency in internal evaluations. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Ability to multitask and successfully operate in a fast-paced, team environment. - Excellent verbal, written, and interpersonal communication skills. - Exceptional listening and analytical skills. - Outstanding customer service skills and dedication to providing exceptional customer care. - 40+ wpm typing. - Comfortable working with technology (e.g. internet, Office 365, etc.). - Thorough knowledge of key customer experience attributes and how individual frontline employee behaviors translate into customer experience improvements. - Must possess superior attention to detail and solid time management skills.

Copywriter

Day Shift

Posted on:

Modere

Thinking on your feet is a must for the copywriter. An excellent listener who can give, receive, and readily assimilate constructive feedback will thrive in this role. A proven track record as a writer in direct sales and health & wellness is desired, with demonstrated ability to grasp conceptual strategies and deliver clear messaging that influences target audiences. Must be able to work in a fast-paced, high volume, deadline-driven environment. WHAT YOU WILL BE DOING - Write and edit fresh, engaging, on-brand copy for web content and banners, product stories, blogs, video scripts, promotional emails, editorials, infographics, and all forms of social media. - Effectively take and implement direction and constructive criticism. - Independently research and develop original content when required. - Manage multiple projects simultaneously, meeting tight deadlines by prioritizing efficiently. - Collaborate on a multitude of projects with creative and cross-functional staff including graphic designers, videographers, media specialists, product development, legal and regulatory affairs, events, operations, customer service, and international markets. - Consistently create clean, compelling copy free of spelling, grammatical, and formatting errors. - Learn and adhere to brand guidelines and write in the brand voice with a witty, sophisticated, clever, playful, helpful, authoritative, friendly, genuine, and warm copy. - Provide research, writing, and proofreading support as needed. - Perform all other duties as assigned. SKILLS AND EXPERIENCE WE WOULD LIKE TO SEE - Bachelor’s degree in English, Marketing, Communications, or another related field. - 4+ years minimum professional copywriting experience in direct selling, health & wellness, beauty, personal care, and/or CPG industries. - The ideal candidate is flexible, collaborative, inquisitive, driven, coachable, detail-oriented, and passionate about the work. - Present a portfolio showcasing relevant, recently published examples of short and long form copy for a variety of mediums. Build brand. Define culture. Shape business. Create products. Inspire people. Transform industry.

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